Appointments

All surgeries and clinics are by appointment only. To book you can telephone anytime during our opening hours except on Tuesdays between 18:30 - 20:30.

You can also book Doctor appointments online. Please note that appointments for the Nurse cannot be booked online.

If you have already registered for this service and wish to book an appointment please click here 

If you wish to register for online services please contact the Surgery and provide an email address. You will then be issued with a letter providing a unique passcode & instructions on how activate your online services account.

We aim to give an appointment with any GP within 2 working days of your request. Should you request a specific GP you may have to wait a little longer.

There is no limit to how many times you visit a Doctor, however there is a limit on how many concerns you can discuss during your visit.

PLEASE NOTE THAT ONE APPOINTMENT FOR A DOCTOR SHOULD ONLY BE FOR ONE CONCERN AND ONE PATIENT. This prevent the appointments from running late and allows you to be thoroughly assessed. Did you know we also offer telephone appointments?

If you have multiple issues, the Doctor may ask you to book another appointment.

Help us to help you. Thank you in advance for your co-operation.

New Service :  DoctorLink

We have been looking at how we can improve access to Practice services; DoctorLink is our new online service where you can access advice and appointments on line.

Registration is simple and you can register here Click to Register

For all urgent appointment, we ask that you undertake a symptom assessment through DoctorLink.

The symptom checker will ask you a number of questions to help to identify your problem.

The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.

If your outcome indicates that an appointment is required, you simply click on the “book an appointment” button and book your appointment directly.

If no appointments are available, you will see a “request an appointment” button, please click this.

Once the request has been submitted, you will then be contacted by the Practice Team, to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom checker).

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment. 

Emergencies

If you have an urgent problem please ring the Practice at 8.00am. You may either be able to speak to or see a GP/Nurse on the same day however please be prepared to sit & wait.

Out Of Hours Service

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. It is practice policy that patients may be removed from the doctor’s list if the patient fails to attend or cancel three booked appointments.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)