Connaught Surgery - How to make an appointment to see your doctor or nurse at the surgery

Noticeboard

When the Surgery is closed, please call 111 for Out of Hours Care & Advice

PRESCRIBING GUIDELINES: In March 2018, NHS England published guidelines about reducing the prescribing of medicines or treatments that are available to buy over the counter. This means that certain medicines may no longer be prescribed if you can buy them over the counter. Click on Prescriptions from the main menu for details on which medicines can be purchased from a Pharmacy.

Let us know how you think we are doing - CLICK HERE to leave a Review for Connaught Surgery on the NHS Choices website. Thank you

A & E : ALWAYS contact the GP first before attending A&E.... unless you have chest pains or suspected broken bones. You may be seen quicker at the practice .... It could save you time !

If you require a HOME VISIT please call before 10.30am.

We welcome any suggestions or comments about this website - our aim is to make it user-friendly.

Appointments

Home Visits

Been Off Work?

Appointments

circled_day All surgeries and clinics are by appointment only. To book you can telephone anytime during our opening hours except on Tuesdays between 18:30 - 20:30.

You can also book Doctor appointments online. Please note that appointments for the Nurse cannot be booked online.

If you have already registered for this service and wish to book an appointment please click here

If you wish to register for online services please contact the Surgery and provide an email address. You will then be issued with a letter providing a unique passcode & instructions on how activate your online services account.

We aim to give an appointment with any GP within 2 working days of your request. Should you request a specific GP you may have to wait a little longer.

There is no limit to how many times you visit a Doctor, however there is a limit on how many concerns you can discuss during your visit.

PLEASE NOTE THAT ONE APPOINTMENT FOR A DOCTOR SHOULD ONLY BE FOR ONE CONCERN AND ONE PATIENT. This prevent the appointments from running late and allows you to be thoroughly assessed. Did you know we also offer telephone appointments?

If you have multiple issues, the Doctor may ask you to book another appointment.

Help us to help you. Thank you in advance for your co-operation.

Emergencies

If you have an urgent problem please ring the Practice at 8.00am. You may either be able to speak to or see a GP/Nurse on the same day however please be prepared to sit & wait.

Out Of Hours Service

You can now see a Nurse or GP at the Enfield Hubs:

(1) Evergreen Primary Care Centre

(2) Carlton House Surgery

(3) The Woodberry Practice.

Evening & weekend appointments available to all Enfield patients. Mon-Fri 6.30pm-8.00pm Weekends & public holidays 8.00am-8.00pm . Contact the Surgery or if the Surgery is closed call 111 to book appointments at any of these Hubs.

Click Out of Hours Services when Practice closed for more details for Out of Hours services when Practice closed

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. It is practice policy that patients may be removed from the doctor’s list if the patient fails to attend or cancel three booked appointments.

Home Visits

Doctor's bag Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

Sickness Certificates If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)